Service Packages

Cordless phones, Video Surveillance Equipment, and nearby wireless networks may cause interference with your wireless signal. It highly recommended that this equipment be disabled or kept far away from your wireless network and the subscriber module.

What we don't do

1) We will not cut down trees, or erect towers.
 

2) We will not fish through walls, drill through concrete foundations or conceal the wire (aside from tucking it under siding, soffit, and facia where feasible). This means the wire will generally be tacked or stapled to the outside of the house to a point where a drilled hole allows the wire to pass into the house. From that point on, the wire will be run to a point where it can connect to the computer. We try to route the wire along baseboards and corners to make it as unobtrusive as possible. If this is not acceptable, we can perform the additional tasks on a time and materials basis. If you have extraordinary requirements, an electrical contractor can perform almost any operation that may be needed.

3) We provide IP over Ethernet to a single computer or router network port ONLY. If you have configuration issues other than initial setup with the proper IP information, you will have to hire a consultant to help you. We can direct you to a consultant. Time constraints prevent us from giving you unlimited tech support on issues unrelated to the proper operation of our network. Anything beyond that is provided as a courtesy by the technician at his/her discretion.

If we can connect to the radio on your roof, we consider our network to be functional. It is not possibly for us to fix every odd little thing wrong with your computer. We sell connectivity to the Internet and Internet-based services. We generally can determine if it is our problem before we do a truck roll. ; We charge for service calls if it is determined that the problem is with your computer.

4) We do not police content. You are connected to the wild world of the Internet. This allows for maximum speed, throughput and functionality. It will also allow the world at large to attack your computer if it is left unprotected. It is your responsibility to install firewalls, proxy servers, anti-virus, and any other software you desire to limit damage to your computer. It is also your responsibility to protect your family, children, neighbor's children and anyone else that may have access to your computer or wireless network from content that may be unsuitable or damaging. Software is available to allow all of these protections to be put in place on your computer. We can recommend consultants that can provide software, installation and setup.

5) We don't provide tech support for X-Box, Wii or any other gaming device; We do not provide tech support for Netflix, DIRECTV or other streaming media.

6) We will not tolerate anyone using the system for disruptive activities. These include, but are not limited to: port scanning other computers or networks, sending spam or unsolicited commercial email, accessing our private company servers, accessing the computers of other subscribers, operating any type of server that allows sharing of intellectual property in violation of copyright laws, operating any server that distributes pornography or other material that we deem unsuitable, distribution of any software (executable files or source code) that is in any way related to viruses, worms or other types of damaging data or files or programs. We have sole discretion. If we receive reports from organizations or individuals indicating that you are participating in any of the above, we will simply shut you down. This is basically zero strikes and you are out. We will give you a chance explain AFTER we shut you down. It is way too easy to do lots of damage in very little time. That is why we take this stance.